FAQ - frequently asked questions

Short answers to questions that come up often in customer conversations. For a fuller walkthrough of what Placepoint is and how the platform is used, see:

• About Placepoint - what the platform is, how the interface is built up, and the main features.
• Use cases - the five specific decision situations the platform is built for, each with "How to do it in Placepoint" and video walkthroughs.
• Glossary - over 300 terms from property, planning, construction and finance, enriched with links to Lovdata, Kartverket and other authoritative sources.
• Data and sources - the full catalogue of datasets with supplier, update frequency and licence.

You can also use the search at the top of the page to go straight to a specific question or topic.

Is something missing? Write in the chat at the bottom right, or send an email to support@placepoint.no.

For specific recipes ("how do I ..."), see How do I do it?. If you are looking for a button or a panel, you will find it in Where do I find…?. Tasks that need the full walkthrough rather than a short answer have their own page: How do I do a demographic analysis?.

Categories

• How do I do it? - short recipes for individual tasks.

• Where do I find…? - from feature to button, in one table.

• Account and sign-in - your own account, sessions, two-factor authentication, access outside the EU/EEA.

• Mobile and tablet - use on tablet and phone, a dedicated app, an icon on the home screen.

• Data and sources - quality, precision, coverage, source value.

• Map and properties - matrikkel, land parcel, owner information, privacy.

• Land register and documents - ordering documents and encumbrances.

• Search, matching and monitoring - filter combinations in Matching.

• Analyses and reports - report scope and caveats.

• Tenants and commercial - tenant prospecting and management.

• 3D and visualisation - navigation in the 3D Designer.

• Import, export and sharing - IFC import, Excel export and sharing.

• Integration and security - API access, personal data in what we deliver, disclosure of data.

• Privacy and data processing - roles, data processing agreement, storage, Placepoint AI, security breaches, sub-processors.