Help and support
Help sits in two places in the left-hand menu: the Help button and the Help submenu in the user card. Outside Placepoint, we answer at support@placepoint.no.
The Help button
Help at the bottom of the left-hand menu opens this documentation in a new tab. If nothing happens, check that your browser is not blocking pop-up windows.
The Help menu in the user card
Click the user card with your initials at the bottom of the left-hand menu, then hover over Help.
| Option | What happens |
|---|---|
| Documentation | Opens this documentation in a new tab |
| Help chat | Opens the chat with us at the bottom right of the map. If the chat is unavailable, your email program opens with our address instead |
| System requirements | Opens the system check: browser, graphics and performance on the machine you are using. See System Requirements |
| About Placepoint | Shows the version you are running, with a link to News, contact details, company information and links to the documentation, placepoint.no and the terms of use |
Choose the right channel
- Stuck on a specific step? Search the documentation. The pages are short and follow the menus in Placepoint.
- Run into an error? Use the chat. We can often answer straight away.
- Bulk setup, account administration, integrations? Send an email to support@placepoint.no and include the context in your message.
Response time
- Chat (weekdays 08:00 to 17:00): typically under 10 minutes.
- Email: a reply within the same working day for most enquiries.
- Critical production errors: use both chat and email for the fastest follow-up.
When something does not work
- The map does not appear or loads slowly: see System Requirements and Map layers: slow performance and missing layers.
- Sign-in, passwords, user administration: see Account and sign-in, which covers forgotten passwords, failed sign-in, replacing users and authentication errors.
Tips
- When you report an error, include the URL you were on and a short description of what you expected against what happened. Add the matrikkel number, building number or project if it is relevant. Copy this to support in the system check gives us the browser and graphics details in one paste.
- Send suggestions for improvements through Give feedback at the bottom of the left-hand menu.